Delhivery — I parcel neither got delivered nor did I received my own parcel back.

Address:

HEADQUARTER DELHI NCR Plot 5, Sector 44, Gurugram, Haryana - 122002 REGISTERED OFFICE NEW DELHI N24-N34, S24-S34, Air Cargo Logistics Centre-II, Oppo

This is the first time im facing such a irresponsible management and suppressing of an issue from a known courier company.
On may 29th, 2023. I placed a pick up order for a pc part for replacement.
On 5th june, the order status marked as refused by the receiver. But once i talked with the receiver, he got no delivery or any call from the courier guy. I also talked to the support and raised the ticket, but no respond.
After few days, they maked by order for the RTO(return to origin) order. And i asked again for such status but still no response.
On 13th june, order status as Out of Delivery for return. I was waiting for my parcel but instead i notice the order was marked as delivered successful.
I got so frustrated with all the non sense happened with my order. I tried to talked to the support again but yet not a single reply back about the situation. Hence i assume they literally lost my parcel.
Not only tje situation was annoying, but they even removed all my support ticket data and responses from the app. And no trace of the history of my orders.
Worst experience ever.