Delhivery — Im complaining about my refund

I have place the shipment from Delhivery[protected] the amount of package is Rs.522 in evening 8PM your delivery guy pickup the courier and after 20min he’s calling me and saying your courier couldn’t proceed to your destination because of you didn’t choose Large Box Option, But I’m try to convincing him and saying I have proof sir I’m select large box option but they continuously refusing and saying please cancel the courier.
They continuously making excuse and trying to convince me, at the end of they return the product to me. Currently I’m clueless What suppose to do this is wrong behaviour by your ground staff team I’m facing the problem and also my money is not yet refunded.
I have few words with his senior Anurag from other branch karkarduma they said ask him for his senior email id for further process but they denied. when I will get my refund it’s been 48hr still I’m not yet get my refund, continuously I’m mailing you and raising ticket but did not received any revert from you.
The Name of Pickup Guy : Sourabh
Mobile No. +[protected]
The Name of his senior: Pradeep
Mobile No. [protected]
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