Delhivery — Incorrect, fraud invoices

Delhivery complaint number
Delhivery india pvt. Ltd. Charges random prices by their third party franchises and giving me the incorrect, fake invoice from the name of dtdc.
Also back tracing dates on invoice. My parcel got sipped on 20 aug 2020 and the invoice back dated to 31 jul 2020. After complaint for 12 working days, there has been no response from delhivery on submitting me the right invoice for the package. Awb #[protected]
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Delhivery customer support has been notified about the posted complaint.
Sep 17, 2020
Updated by karishma doshi
Delhivery has the audacity to give me an invoice from dtdc. With of course my name edited as the font is different with a small size. Heights of illegally editing an invoice which is a proof of business. Also the invoice is for 31st July 2020, whereas my parcel was shipped on 20th Aug 2020. This is illegal and harassment. Pls look into this seriously as it has been more than 12 days and delhivery has no one in the entire company to redress this complaint. I've been emailing and 10 different individual identities through email but nobody in the entire company wants to even take ownership to understand the problem.

Verified Support
Sep 18, 2020
Delhivery Customer Care's response
Hi,

We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

Thanks & Regards,
Team Delhivery
Sep 18, 2020
Updated by karishma doshi
It's been 13 days and Delhivery has not responded at all. In all the emails and tweet, they have kept saying that the issue has been escalated to the concerned team but nobody in the entire company has the guts to even address the customer complaint. Highly irresponsible company with fraud people working for them.

You guys are shameless to conduct a redressal on phone/email. And now you are sending people to my home for random things while not keeping in mind of the current pandemic. WHAT ARE YOU TRYING TO DO?
Sep 18, 2020
Updated by karishma doshi
The parcel is less than 1.3 kg while Delhivery vendors are charging me for 4.5 kg. This is illegal. This is wrong and This is UNETHICAL.

YOU HAVE LITERAL BUTTONS IT SEEMS!!
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