Delhivery — Incorrect shipping information for shipments

I had ordered a Nike Shoe from the official Nike store. It was shipped from Singapore and post customs clearance, Delhivery was responsible for delivering the shipment. However, they never CONTACTed me even once when the shipment had arrived to Visakhapatnam and returned the package to the seller without any prior intimation. When I saw that the shipment is getting unnecessarily delayed, I tried to find out the sequence of events from one of the random Delhivery executives I came across on the streets. He gave me the CONTACT of required people and that’s how I got to know that the shipment has been returned. This company is just torturing people on the name of cheap deliVERY SERVICEs.
Recently, a shipment from AJIO is due to reach me by 30th and it has been unfortunately shipped through Delhivery. Delhivery updates are showing that the shipment is getting delayed view some accident in transit. I am sure that the shipment will not reach to me on time. This consistent irresponsible behaviour from Delhivery should be strictly penalised. Kindly initiate some strict action against these unprofessional ###.