Delhivery — Irresponsibility and careless behavior

Two weeks ago I dispatched a parcel (Christmas gift worth around Rs. 2k, through Delhivery AWB[protected].
The consignee is living a mere 40 kms from my house. The parcel was collected by Delhivery from my residence and was delivered in three days time (as per online updates) .
However I was informed by the consignee that a wrong item was delivered to him by Delhivery (a pair of defective earphones belonging to someone else, perhaps being sent for servicing) .
I promptly got in touch with the courier people who curtly told me they can’t do anything and that I should write to the Delhivery company.
Upon checking the Delhivery website I was shocked to learn there were no phone numbers and email address listed. I realized what a scam setup this company is!
To make the story short, till date, my parcel has not been delivered nor has it been returned and Delhivery has not even contacted me on this issue.
Such irresponsibility and careless behavior is unbelievable.

People please be beware of the scan setup
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    +91 12 4671 9500
    +91 12 4471 8919
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    Plot 5, Sector 44, Gurugram, Haryana, India - 122002
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