Delhivery — Item not received any its showing delivered

Hi sir,

I haven’t received the product which is shipped from crossbeats service team, here I want to complain both on crossbeats and Delhivery company as well. The product which is in warranty is not covered and asked me to pay 2500rs in return for service charges if not I have to pay return shipping charges to get my smart watch back, I paid it and they share shipping details and I haven’t received any product and not even a call, when I enquired with crossbeats they are telling the data will not be in the system after 1 week.