Delhivery — Item not Received but marked as Delivered

I had placed a prepaid order on 8th August after which the product was marked "Delivered" on 25th August but I have not received the package yet. I tried contacting the support team and also raised a ticket in their app, but have not received any proper response yet. The AWB no. Is [protected] and the order no. Is S[protected]. I humbly request you to please help me resolve this issue as I've tried every other possible way. I also tried contacting the delhivery agent who has delivered my previous orders, but nothing helped. Please help me get my package.