Delhivery — Kindly Resolve the Wrong Status showing " Order Refused or cancelled by Consignee"

Sir/mam, my order for AWB NUMBER : [protected] has not been delivered yet to me since 4 days . Also the status is showing that "Order refused or cancelled by Consignee". But in reality i have never refused or cancelled this order, infact i have never got any call regarding the delivery of my order.. So, i request you to deliver my product TODAY as soon as possible as it is urgent, And also update the status of my SHIPMENT.
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hi, i'm disha and i shipped my two bags from pune to chandigarh via an agency who were linked with you. the tracking no of my shipment is[protected] and the LR Number is[protected].
until yesterday i did not receive any call or delivery attempt from your side and today when i tracked again so it shows that the delivery was rejected and cancelled which did not even attempt at my place. so please look into the matter and respond as soon as possible. I'm also sending a screen shot of the same.

disha803's reply, Jul 6, 2021
sorry the img i sent is werong, i'll send the correct one again in the next one
hi, i'm disha and i shipped my two bags from pune to chandigarh via an agency who were linked with you. the tracking no of my shipment is[protected] and the LR Number is[protected].
until yesterday i did not receive any call or delivery attempt from your side and today when i tracked again so it shows that the delivery was rejected and cancelled which did not even attempt at my place. so please look into the matter and respond as soon as possible. I'm also sending a screen shot of the same.

Kindly help my order is showing (refused or cancelled by the consignee) but I haven't received any delivery attempt or any kind of call regarding the delivery of my product kindly send it asap or just let me know the location will pick myself.

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