Delhivery — Missing package and no way to contact the company

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The status shows that shipment came to the right destination in Indore, but got rerouted to Surat and not it is back in Indore since yesterday early morning. But no news from Delhivery.

I bigger problem is there is no way to contact Delhivery. Their support site tells you to open a support ticket but they dont tell you how to reach the support site. There is no way to open a support ticket and no way to contact the company. Highly irregular. Among the poorest customer service i have seen and i live in multiple countries.