Delhivery — My one parcel which is very urgent has been delayed for 6 days

Address:

Tura

My one parcel which was supposed to get delivered to me has not yet been done . The first day they contacted me and told that since it was late they could not deliver it to me even though I had to wait for almost an hour for them . The next two days the status showed out for delivery but neither did anyone come to deliver nor did I receive any calls regarding the same. This parcel is an urgent need for me and if private delivery companies where we already pay extra for faster service does such mismanagement, we are at lost as to what to do next . Please take care of this problem as soon as possible. Didn't expect this sort of irresponsibility .