Delhivery — My order is not delivered yet

Address:

delivery office, Ramgarh road, Dantaramgarh, Danta, Rajasthan 332702

Sir, I'm Shobhit and I had placed an order from a private organization whose name is free up application. I placed the order on 16th November but till now I have not received my parcel because when I called the delhivery center near me they told me that you will have to pickup it at your stand.And when i went to get the product, they say that we should meet in the evening, the office is closed now.I went 15kilometre away from my house to take the order from their office and still I did not get the order. Now they have given a fake update that I have refused or canceled the order. but I haven't done anything like that. And now they have canceled the order and sent it forward to return, I want my product back and also want a strict action against them .
Delhivery order id- S[protected]
Tracking id - [protected]