Delhivery — My shipment with Hindustan relocation packers and their logistics partner delhivery came in a bad condition, need reimbursements

I had a by road shipment from bangalore on 3rd Mar 2023 which was supposed to get delivered by 9th Mar 2023 at bhubaneswar and I had paid extra charges for wooden boxes as there were fragile items and were packed organic grocery items that was sent for a business transaction. I had recieved a call from Delhivery Delhivery on 9th late evening (their logistics partner it seems) that the shipment had reached on 9th but as it was too late, i requested them to deliver next morning. Thereafter they just vanished and stopped picking up calls and when i complained at hindustan packers formally by mail(prior to that msgs and calls were not responded in the right way) i and my employees have been on call the entire day with the hindustan packers and dehlivery where they kept saying that it’s getting delivered in next 1 hour and when asked what is taking them so long, they were rude in their behaviour and all they said was to do whatever complaint you want but we are not bothered. The shipment reached my office around 7pm evening on 14th mar in a bad condition where most of my items were missing, broken, spoilt and the packing wasn’t done in the right way as promised. My employees who were present were forced to sign on the receiving papers (received all items in good condition) without which they shall be taking back the shipment forcibly. They were also abusive towards one of my female employee and finally when the police reached they immediately left the office premises. Pictures and invoice copy are attached.