Delhivery — not delivering my parcel

Website:

delhivery.com

Hi
One of my package from cosmicbyte.com was shipped via delhivery on[protected].
It was to be delivered on[protected]
In patna, bihar.
But from last one week they have stopped my shipment in bhiwandi thane hub and not processing my shipment to me.
Even after complaining till now my order is not delivered to me... The extended promised delivery date given by them is also passed but still the shipment is at same location.
My order no - [protected]
Awd no[protected].

The product is at same location from last one week and they are doing nothing even after emails and tweets

Please help me...