Delhivery — Not delivery item

My hone address and landmark is available in product but the delivery guy and the Manager never agreed to come and drop the product, I always been told to come and collect the product from main road even though all other courier services will come and do home delivery.
The manager behavior is pathetic and unprofessional if you agreed to come to the point then only they Will Bring Your parcel of else it will get returned.
Delhiver guy should also understand that there job is to deliver product not cancelling the product.