Delhivery — Not picking up the shipment on the chosen day or slot

Address:

Noida, Gautam Buddh Nagar, Uttar Pradesh

A pickup was scheduled between 10am to 12:30pm. They delayed saying it will be done by EOD. By EOD i receive a message saying shipper unavailable. We waited the whole day for the shipment to be picked up. They have our number which they call before coming. They did not call us(we can refer to call logs) and lied that they attempted pickup but shipper not available. Their operations team is eschewing their duties which is hurting businesses in keeping up with delivery timelines.