Delhivery — Order ID[protected]

The package was to be delivered on 31/08, which was mentioned at the time of booking. However, today morning it showed out for delivery and now it says it could not be delivered. Please confirm what is the issue. This is extremely bad service where I can not speak to anyone and know what the real issue is. Please note this is to be urgently delivered to my senior citizen parents. It has critical stuff in it.
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