Delhivery — Order in transit for return

Oder AWB no. :[protected]
Delhivery field agent did not reach me out at my home for my doorstep delivery. Order was supposed to be delivered 3 days back. The agent could not attempt delivery for the first two days. 3rd day, the tracker showed expected delivery time 12 noon. I was available to receive the order during the mentioned timeline. The agent called me at around 6 pm when i was not able to receive the call. He did not ring the doorbell and posted a fake comment that i returned/cancelled my order. This is unacceptable. The order is really important for me and it is already late by 4-5 days and now its in return transit. I want this query to be resolved as soon as possible!
Thank you.