Delhivery — Order is lost and no refund given

My package was supposed to be delivered on 7th May 2022. However, i received no call from agent or any OTP for delivery. Upon checking with the tracking details, it said "Delivered". I raised a complaint saying i had not received the package.

They have now updated the package status as "Lost". No one is replying to the emails either .

Either refund the order amount (INR 699) or find my package and deliver it safely.
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