Delhivery — Order reached at destination but they not deliver

Dear sir my lrn no is[protected]
item received at sitamarhi, but they not deliver, they told that finance lock on this, what is finance lock i don't know, pls send my material this is important drug in these packet, so pls deliver on urgent basis
puja
bhulli bhawan, gudari bazar, sitamarhi
mob-[protected]/[protected]/[protected]