Delhivery — Package lost. Lazy Customer Support not helping

AWB[protected]
I've been trying to contact the customer support but they haven't been helping me with this. They lost my package and delivered some random box. Even after sending them the video, they are not helping with the issue.
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They still haven't done anything. They just keep ignoring the problem till I give up. How is this even allowed? Please someone take legal actions against these scammers.

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