Delhivery — Package missing in the audit

I have ordered 2 packages from Urbanic and they both are at my city only (Dehradun) but it’s showing that my packages are missing in the audit . In fact one of them is prepaid and I don’t know that whether I will receive my orders or will I get my refund or I’ll be cheated by the Urbanic and Delhivery. One of my order was supposed to be delivered on 10th aug and another one on 15th but both the orders are not yet delivered and when I’m contacting Urbanic support they are asking me to wait 24 48 hours since 12th august . How much time should I wait it’s been 17th august now.