Delhivery — Package not delivered in 3 weeks and very little response to queries

Pickup booked on 27th of July
Package picked on 29th of July
AWB:[protected]
Source Location: Zirakpur, Punjab - 140603
Destination Location: Mahendragarh, Haryana - 123029
Expected delivery in 3 to 4 days.
Package went to wrong address within Haryana first and then upon re sharing the location with Delivery staff it further went away to different state, Morbi in Gujrat - a far away location from actual Destination.
Even after multiple calls to the delivery staff, nothing helped.
The recipient got fed up and requested for return to Shipper(myself).
Today is 18th of Aug, the package has reached local hub on 15th morning but not returned yet to me.
I have written multiple emails to Delhivery at direct.[protected]@delhivery.com but very little response with no resolution.
Conclusion: The package was neither delivered to recipient nor to shipper even after 3 weeks. Need a quick resolution of safe & intact returning of my package ASAP + compensation for all the delays, hassles and headaches.
Thanks in advance.
My email: [protected]@gmail.com
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Delhivery customer support has been notified about the posted complaint.
Aug 20, 2022
Updated by MianRC
I am daily following up and the delivery date is pushed to next day daily, it has been 4 days now same thing being repeated.
I went on searching the local office so that I can pick the package my self but unfortunately the office as per addresses in Google are non-existent, I went to 3 different locations but unsuccessful!
Aug 22, 2022
Updated by MianRC
Again some thing happened today - delivery postponed to tomorrow morning after being today morning and then afternoon!
It looks like they have no intent to return the package back to me!
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