Delhivery — Package stuck

Date of order on Nykaa Fashion: 10 August
Order number: NYKF07640086
Transporter: DelhiverySurface
Payment mode: Prepaid
Amount: Rs. 796

I placed an order in Nykaa Fashion for 2 items which are a part of the same package. The estimated delivery date was 16 August 2022, but the package is stuck at Hyderabad_Bachupally_D (Telangana) since 19 August 2022. I have contacted Nykaa Fashion and Delhivery multiple times but there has been no movement of the package. I have been given false promises that the package will be delivered in 24-48 hours but there has been no success.