Delhivery — Package stuck in Guwahati since 17th Aug

My package bass booked on 23rd july. reached Guwahati on 17th Aug. it hasnt moved from there till now. Sent a friend to sort it out but staff not cooperating. tried reaching out to delhivery through every possible way, like twitter, facebook, their website, their app, through email. but always getting saved auto replies. my goods are most likely damaged and they are not even allowing me to pick it up myself. AWB =[protected]
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its of no use. the package is stuck in Guwahati kahikuchi branch but bow they have marked it as lost. the package is big and almost 40kg so it is impossible to be lost. they have all security cameras. this is just looting and stealing openly cuz the Company doesn't care about customers.

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