Delhivery — Parcel is not delivering

Dear Sir/Madam
Most humbly and respectfully I wanted to say that I have booked an urgent parcle from Ahmedabad to bhopal on 23rd September via Delhivery doorstep pickup and drop service whose tracking number is[protected]. And now it's the end of 13 days the parcle is not yet delivered to my address they are still asking for more time I don't know what the problem is the are also not explaining about my parcle they only reply on my name and say that my parcle will be deliver net day and they are saying that from almost a week and now I didn't have any choise that is the reason I am complaining here please help me with it and show them that a common man also have their rights.
Thankyou