Delhivery — Parcel lost

AWB no. [protected]
I am a doctor by profession. My degree certificate was couriered vby my friend from Bangalore to Pune on 10 July 2021. In tracking status it shows it has reached Hinjawadi pune on 13/07/2021.
I checked at one of their offices in Pune and they are telling it's at Talegaon . They are giving nonsense reason like it is under security scan. What security issue will be there with such a small document of 10grams. Till now I didn't receive the document and there is none to contact. Extremely helpless situation