Delhivery — Parcel with AWB no.[protected] not delivered

My order with AWB no.[protected]
is put to HOLD from past 5 days. No further update since then. No customer care number to reach out. Fake numbers are floated on net to fool customers by taking OTP.

Pls help me with below:
1) Delivery of my parcel.
2) Strict action against frauds who are fooling customers by obtaining OTP for providing tracking status.