Delhivery — Payment deducted from account, but order status shows "not paid"

Hi,
Paid for courier via Google Pay, the order status shows as "Payment Pending". I am unable to raise complaint in your website as WayBill ID is not generated.
In addition to that, the app does not show this order. I am able to view the order (and OrderID) from your website.

Kindly let me know further proceedings.
Not sharing any ID's here for privacy reason. Please share the contact info to share Order ID and other details