Delhivery — Pending Pick up

I place 2 different orders from Mango on 15th and 16th of Nov 2022.
The courier was given to Delhivery for the delivery and since 15th Nov the shipment is pending to be picked up status its almost 10 days now nothing is changed and my order is high value order who will be responsible for it if its lost or damaged or never picked up. Please help me in getting this issue resolved.