Delhivery — Pick up of one package from madura fashion and lifestyle

One madura package (AWB[protected] was to be picked up on 30th oct. One person came for pick up, however, the quality check failed due to which he asked to pick up the courier the next day. However, nobody came and i mailed to customer support as no contact no. is not available on website. No response came after that also. After that support queries were also raised umpteen number of times directly on delhivery website, no action has been taken regarding pick up of my order. Instead the pick up has been cancelled. I had so many bad experiences with delhivery in past. Kindly look into the matter urgently. Why should a customer suffer due to fault of the company staff?