Delhivery — Poc is harassing us mentally not resolving any tickets | |||||
I have account with delhivery by name "nardev fashion dfs". From last 15 days my poc (Point of contact) was changed. Previous poc was very good and solved our all tickets/complaints over email and call. New poc now harrassing us from very first day. He is closing tickets without solution. We open ticket again from client panel but they again closed it without solution and without informing us. I had contact my first and second point of contact (Digvijay. [protected]@delhivery.com) and (Prashant. [protected]@delhivery.com) But they two also not responding.. Due to non resolutions of all tickets, my shipment is getting returned... And i loss in many aspect with money and reputation to deliver shipment to my client... I prefer not to use delhivery because they not responding properly... I realy mentally harrased by my poc and delhivery... I first time experience such mental harrassment by delhivery. Was this information helpful? | |||||
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Delhivery customer support has been notified about the posted complaint. Verified Support Sep 14, 2020 Delhivery Customer Care's response Hi, We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution. Thanks & Regards, Team Delhivery | |||||
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+91 12 4671 9500
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Plot 5, Sector 44, Gurugram, Haryana, India - 122002
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NO ONE IS CONNECTING WITH ME FROM LAST 15 DAYS.
AND DELHIVERY SERVICE IS NOW GOING TO BE WORST FOR ITS REAL CUSTOMERS.
I AM 5 YEARS OLD CUSTOMER OF DELHIVERY AND DOING AND GIVING TOO MUCH WORK TO DELHIVERY BY SENDING THOUSANDS OF SHIPMENT VIA DELHIVERY.
BUT MY NEW "POC" EVEN DONT CARE ABOUT US AND NOT SEEING MY WORK TIME OF 5 YEARS WITH DELHIVERY.
HE IS REALLY HARRASING ME BY DISAPPOINTING REPLYS AND NON ACTION AND NON RESOLUTION OF COMPLAINTS.
I ALSO APPROCH MY FIRST AND SECOND POC. BUT THEY TWO ARE REALLY VERY SILENT ON THIS ISSUE. I AM REALLY VERY STRANGE WHY DELHIVERY GIVE US SECOND AND THIRD POINT OF CONTACT IF THEY ALSO NOT HAVE TIME TO REPLY ON EMAILS OR PROVIDE SOLUTION.
i send almost 10 emails to my second and third POC for this issue. but they both are not responding.
i now approch consumer complaints forum finally. and if not solve issue then i finally go to consumer courts.