[Resolved]  Delhivery — Product delivered to wrong address and is lost

Hi,
One of my orders with tracking ID [protected] was delivered to the wrong address and is lost now. The shipping address is completely different from the address on the tracking page as can be seen in the screenshots. The vendor also tried to place a return order for the package, still no success. This is very frustrating. Delhivery tracking page even shows call was placed to the consignee and no call was received by me. It was a very expensive product and it raises a huge concern for trust on delhivery service.
+3 photos
Was this information helpful?
No (2)
Yes (3)
Aug 7, 2021
Complaint marked as Resolved 
Delhivery customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2021
Delhivery Customer Care's response
Hi Purva, the concerned team has been notified and will send the proof of delivery to you. Thanks.
Complaint comments 

Comments

Hi,

I am missing a delivery from Delhivery and they falsely marked as delivered. How do I get my items back? Please help

Thanks

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Delhivery
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    3742
    Pending
    0
    Resolved
    514
    Delhivery Phone
    +91 12 4671 9500
    +91 12 4471 8919
    Delhivery Address
    Plot 5, Sector 44, Gurugram, Haryana, India - 122002
    View all Delhivery contact information