Delhivery — Product not picked up and delhivery company cancel our pick up product without our concern

Website:

www.delhivery.com

I have ordered the candes 350w ctpl90swm 9kg semi automatic washing machine online thorugh moglix shopping site. But when we got our product delivered it was damaged from downside and wiring has many cuts off . The order id of my product is [protected] . Tracking id of delhivery company awb[protected]. I have given video proof on same date of delivered to exchange our product . But it has so many days that our damaged product is not picked up untill now it has been 20 days . Delivery company has not picked our product and say we do not pick delivery call . After taking to customer care of delivery they just say that we don't pick call .When will this product we get picked up?
they have cancel our pick up product without our permission .
Below is the proof of delhivery company email that they have cancel our pick up product without our concern