I am suppose to get a trolley bag sent by Larsen and Toubro group as a gift, Regarding which I got the OTP on 1st Feb 2023 for delivery and delivery person called and told me in evening that it will be delivered by 2nd Feb 2023 Morning (Parcel is in Sewri which is only 3 Km away from my place), after which I was waiting for 2 days but parcel did not come so, raised a ticket in delhivery portal mentioning all the details. To which they replied saying that they will try to deliver as soon as possible.
Again I waited for 5 days, on 8th raised another ticket to which also they replied in similar way but nothing potential happened.
Since then I am just waiting, there is no response from them nor even a update on my tickets which I raised earlier.
I am try to reach out them over mails and calls but there is no response.
On there portal every day the delivery date gets updated to next day and this is happening from last 20 days.
Attaching the screenshot of there portal where wrong updates are mentioned about delivery.
Kindy help me in getting the parcel as soon as possible.
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