Delhivery — Returned item not received the original place after so many follow up

Address:

Gurgaon

[protected] is my shipment Id, I have shipped this product to Mumbai on 13-sep. The item has not reached Mumbai address and returned back to Bangalore. From last 3-4 days I am getting msg that the item will be returned to me in Bangalore. And after end of day the field courier guy updates the status that delivery has been rescheduled. No reason mentioned for return and thses rescheduled. Also which contacting the customer care at gurgaon they only revert on email that I will get my item back and they are taking action. I am extremely disappointed with the service of this company. Both the company n the courior partner is fraud.