Delhivery — Shipment delayed for three times

Address:	N24-N34, S24-S34, Air Cargo Logistics Centre-II, Opposite Gate 6 Cargo Terminal, IGI Airport, New Delhi – 110037
Website:	www.delhivery.com/direct/app/order-details/T16584W6RL479N1166

Greetings,
Sir I have placed a shipment with Delhivery from Srinagar to Hyderabad the shipment was picked on 25 of July despite of me making the order on 22nd of July and from the day of pickup of the said till today it has been 12 days and the shipment is still in Srinagar I called my nearest Delhivery office and they informed me that they can't help me I logged several complains but still couldn't get them to ship it it has been delayed 3 times since and None of my complains are been answered or taken action upon.
All the necessary information will be added in Screenshots uploaded
Kindly take action regarding the same

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Thanks & Regards
Anis Khan