Delhivery / Ssn Logistics — Black mark on ecommerce

Deva_All

Address:	560064
Website:	www.delhivery.com

Shipment ID:#[protected].Gave PG address. These people are not calling to the person to make sure whether they are available in given address or not. Without checking how can you deliver the product to other persons?? I checked with security and they confirmed that no courier person came during that time so they have delivered to wrong person(Stranger). What is wrong with Delhivery courier service ? Till now i didnt face any issue with other courier services. Atleast customer service people should respond to mail right.
There customer care are complete irresponsible people.4 times I called them and each time they told they are sending the details to which guy they have delivered. After 8 days I got the detail and when I told them how can you deliver without contacting me, they are telling bull [censored] reason that the guy shown my govt id proof and received the product but how is this possible and also they are telling mailing and contacting is not necessary. We will deliver on given address to anyone whom we will find on address. these all information given by executive I spoke over call and name was mohit.

Delhivery is really a black mark on ecommerce and because of such companies, people are getting afraid to place their orders.

Name: Devendra Sharma
Mob: [protected]

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Delhivery customer support has been notified about the posted complaint.

Aug 31, 2016

Updated by Deva_All Why it is marked in resolved status.

Sep 14, 2016

Updated by Deva_All How can you mark it as resolved still I dint get any responsible reply from Delhivery.
What is going on.. I am unable to understand...
First of all, Because of your mistake, You have delivered my product wrongly...
After I have intimated you, You are telling you will contact me but its almost 2 weeks and no contact.
because of you mistakes, its more than 2 months and I am suffering because of your worst services.
After doing follow up, you are sending non sense replies like concerned team will contact you soon.
If you cant deliver products correctly just close these things because I have placed order via HDFC and because of you good companies are making there images bad in e-commerce. I want a clear response this time. I don't want to suffer mentally as its high time.