[Resolved] Delhivery / Ssn Logistics — courier boy misbehaving

Basheer CP

from Mumbai, Maharashtra

Address:	Malappuram, Kerala, 676122
Website:	www.delhivery.com

I have complaint regards one of your courier boy named irshad, from kerala manjeri city.
His details i know:
Name : IRSHAD
MOB: [protected]
Actually the product is reached in manjeri on this saturday(24/11/18) and they told me that cant deliver today and will be delivering next day. Then today (26/11/18) i called him, and when i asked "at what time my product will reach?" He started to shout on me and he is using very bad word and misbehaving when i said i need urgently my product today itself.
How can i send products again through delhivery. If they start to behave like...i will definitely file a case against him in consumer file..we are using delhivery because of its polite support of courier service. If they start to do like this you will definitely loose your customers..
I hope you will take necessary action.

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Jan 3, 2019

Complaint marked as Resolved

Delhivery customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2018

Delhivery Customer Care's response Hi,

We apologize for the unprofessional behavior from our representative. Please be assured that we will take appropriate action to counter and eradicate such attitude. We are also working on getting your shipment delivered at the earliest.

Thanks & Regards,
Team Delhivery