[Resolved] Delhivery / Ssn Logistics — courier product misplace or lost by courier company

balakrishna1331

from Hyderabad, Telangana

Address:	Nimboliadda, nimboliadda, kachiguda, Hyderabad, Andhra Pradesh, 500027
Website:	www.delhivery.com

Requested for pickup on 20th oct courier pickup done on 21st expected date of delivery is 22nd today is 9th oct till product status is in transit as per delhivery website. My product worth is 19999 yesterday got mail that my product is lost they said that they will refund the amount of rs.540 (Courier charges) what about my product value cost of rs.19999/-.

When i contacted the customer care they say that we need to write a mail, when i sent mail that i want my product they repeatedly say we will refund amount (540).

Tracking id is[protected]

Please suggest what to do with the delhivery

Please take the necessary action against them and please ask them to return my product.

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Dec 13, 2019

Complaint marked as Resolved

Delhivery customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2019

Delhivery Customer Care's response Hi,

We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

Thanks & Regards,
Team Delhivery

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Comments

ravendra singh bisht

from Morinda, Punjab

I order from decathlon and there delivery partner is delhivery logistics. my parcel is my city since 02 nov 2019 and my delivery date was 03 nov 2019 but till today they dont delivered till today. this is simply just harrsing the customer.
my awb bill number is [protected]...