| Address: | VPO MANDIKHERA, 122108 |
I ordered a product online from dr. Vaidya's on 06-10-19. I mentioned my 2 contact nos. Viz [protected] and [protected] in the address, both of which are working and operative. The type of adress was working office i. E. Monday to friday from 9am to 5pm. I got the confirmation email and text sms on [protected]. The expected time of delivery was shown as 12-10-19. I got an sms about the same on 2-3 days before the expected time that "you order is arriving today, by ecom express". Whole day i waited for the product and delivery boy to deliver it.in the evening i got another sms from ecom express that your product can't be delivered as the adress was unlocatable. This process repeated about 10 times but i didnt get any call from the delivery boy.
Then i made a complaint about the same to the customer care of dr. Vaidya's. They promised to sove it within next 3-4 days.
Still i got the same harrassment of the type of 2 sms daily, one stating that your product is arriving today and second your product can't be delivered, both sms received on my no the same day but still i didn't get any call from the courier boy or the agency.
Then i again talked with dr. Vaidya's executive and described my problem in detail. He considered it and resend my product with another courier agency i. E. Delhivery.
I got the same sms process again. But no solution yet and i have not received my product yet.
So, i want that a serious course of action should be made against these courier agencies to harrass me and my valuable time. They do such things again and again.
Now, the problem is here:
Any online shopping process is as under :
1. Ordering of the product
2. Receiving confirmation email about the same and on mobile no. Via text sms
3. Sms about the delivery from courier agency to which the order has been given by the online shopping site or company.
4. Confirmation call by the delivery agency/ courier boy on the delivery day before going to deliver the product.
5. If customer confirms the delivery on that day then courier boy takes the product for delivery to the customer.
6. Calling the customer after reaching the adress mentioned.
7. Getting delivered the product to the customer and get a signature about the same from the customer.
8 customer recives an sms that his/her product is delivered.
Now whole of the process mentioned above is skipped except the sms part because that is a system generated message.
They all bunch of frauds altogether harass the publiuc and waste their valuable time without the fear of the laws and authority.
Kindly solve the matter at the earliest, i have proof of all the things and accusations, i carried ourt above against ecom express and delhivery courioer services.
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