Delhivery / Ssn Logistics — why is product not moving

Delhivery tracking number[protected]

This item has not been moving according to the tracking information since 7th of August. I have called their customer support many times but have not received a satisfactory response either. I am very very frustrated with Delhivery. This order was placed from MoviesKart, and according to their website they promise to ship the CD the very next day. However, clearly someone is lying about this promise and it is very sad.

What can be done??
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Delhivery customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2019
Delhivery Customer Care's response
Hi,

We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

Thanks & Regards,
Team Delhivery
Aug 22, 2019
Updated by Viren Wadhwa
Okay, I hope to hear from you within 1-2 days at the latest, since you have been very unresponsive via emails and phone calls.
Aug 26, 2019
Updated by Viren Wadhwa
Hi Delhivery,

What is the status of my shipment?
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