Delhivery — The parcel is not delivered to my client till now

I have booked a parcel for my client from delhivery courier on. 26th October and the parcel was picked up from Hyderabad on the same date and destination city was Pune and it reach Pune on 27th October and today is 4th November and the parcel is with Pune office from past 7 days and till now the parcel is not delivered to client I have raised the complain 2 times through WhatsApp of delhivery courier but till now no update regarding the complain there is no customer care no and pls get parcel delivered to my client asap and the awb no is[protected]