Delhivery — TRACKING ID[protected] || Package is not yet delivered , its in the local facility from last 10 days

TRACKING ID[protected] || Package is not yet delivered, its in the local facility from last 10 days . Seems they have lost the baggage . Its my sister wedding and all wedding related things was there in bag .

Even they are not bother to call us and update, simply they are sitting.

Its very important for us . Please help me .

Last email from delhivery -

Dear,

We sincerely apologize for the inconvenience caused to you. Your shipment[protected] is untraceable yet. We have escalated your issue internally, please allow us some time for the next update.

Best Regards
Prachi Sabharwal
Customer Experience
Delhivery