Delhivery — Updated the status of shipment incorrectly and did not deliver

Address:

Nepanagar

I ordered a Samsung TV (order no. - [protected]) from their official website and it is a prepaid order, on 17 feb 2022, it reached my nearest hub on 20 feb 2022. Since then delivery executive did not attempt the delivery once or contacted even once. And updated the status of shipment as undelivered and attempted 3 times. It cost me 18440/-. Very irresponsible from delhivery. And there is no way to contact them either.