Delhivery — Urgent Complaint Shipment Delayed and Wrongly Marked as Return

My shipment with AWB No: [[protected]] has been facing issues from 04/08/2025 to 18/08/2025.

From 04/08/2025 onwards, the tracking status was showing “problem we are highlighting.”

The expected delivery date kept changing every single day.

On 18/08/2025, the status was suddenly updated to “Return” without any information to me.

I want to make it very clear that I have never requested a return. I only need my order delivered. I have tried calling your helpline numbers multiple times but there has been no response. Emails only generate auto-reply messages without any real action.

This is causing me a lot of inconvenience. I request you to:

Arrange a proper call from your customer care team.

Ensure that my parcel is delivered to me immediately, not returned.

Kindly treat this complaint as urgent and update me at the earliest.

Sincerely,
Yash Desai
[protected]@gmail.com