[Resolved]  Delhivery — Urgent escalation undelivered shipment & lack of communication awb no.[protected]

I am writing to escalate an issue regarding my shipment that was scheduled for delivery on 28th June 2025. It has now been over 10 days, and the parcel has still not been delivered to my address.

The tracking status continues to show "delivery area is restricted, " which is incorrect — there is no restriction in my area. Moreover, the delivery agent has neither contacted me for address clarification nor attempted any delivery. I have tried calling the delivery person multiple times over the last 2 days, but there has been no response. Additionally, I have received no replies to my messages, emails, or calls made through the support system on your application.

This lack of communication and delay is extremely disappointing. I request you to look into this matter urgently and ensure my shipment is delivered at the earliest to the address mentioned. If there is any issue, I insist that your team or the delivery person contact me immediately on [protected].

Please treat this matter as urgent and confirm the resolution timeline at the earliest.

Shipment Tracking ID:[protected]
Registered Mobile Number: [protected]
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Jul 8, 2025
Complaint marked as Resolved 
I request that if there is any issue related to my shipment delivery, your delivery agent should call me immediately for clarification instead of updating unclear or incorrect status. Also, I expect the courier to be delivered by tomorrow without any further delay or excuses, as it is already overdue. Kindly treat this as urgent and ensure smooth and prompt delivery. Contact number 9769162523 / 9820407221
Delhivery customer support has been notified about the posted complaint.
 
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