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Delhivery — Urgent: Unresolved Delivery Issue - Tracking ID [protected]
Dear Delhivery Team
I am writing to address a highly critical and deeply concerning issue regarding my recent order of a Samsung Refrigerator valued at Rs 1.06 Lakhs. The expected delivery date was yesterday, and the shipment was bound for the following address:
Smt. Sandhya Rastogi
AVVNL, Vidhyut Nagar
Banswara - 327001, Rajasthan
The order was placed through Amazon, with the delivery partner indicated as Delhivery [Delivery Partner's Name] as per the provided Tracking ID: [protected]
However, a significant issue arose due to confusion surrounding the open-box delivery. After reaching out to Amazon customer support, they advised me to communicate with your delivery partner. Regrettably, when I contacted your Banswara branch manager at +91-[protected], he transferred me to another individual named Mr. Natrajan from your Jaipur branch.
I must express my disappointment with Mr. Natrajan's conduct during our conversation. He declined to assist and dismissed my inquiries in a harsh and discourteous manner. When I requested written confirmation of the delivery refusal, he declined to provide any form of written communication, stating that he had no intention to cooperate. It appears he was aware of the limited alternatives in a Tier 3 city, leading to an uncooperative and unprofessional attitude.
Subsequently, I contacted Amazon customer support once more, and they advised me to accept the package and assured me that Amazon would address the situation. However, by the time I made this decision (approximately 10-15 minutes later), the delivery partner had already left my location. Despite my attempts to reach him multiple times, he assured me he would return shortly but failed to do so.
Unexpectedly and shockingly, your team canceled the order later that evening, citing customer refusal. This sequence of events has raised concerns that it may be an attempt to maintain a monopoly in such regions without accountability, which is completely unacceptable.
Today, I reached out to the same delivery partner, and he assured me that I would receive the package today, but he mentioned he was currently out of town and directed me to contact someone named Mr. Sunil at +[protected]. Unfortunately, I have since discovered that my number is blocked by Mr. Sunil, and I have received no cooperation from your on-ground team in Banswara, Rajasthan.
I have escalated this issue to Amazon and am prepared to take further action against this discourteous behavior and potential fraudulent conduct by your team. I possess evidence, including camera footage, call recordings, and other documentation to establish a timeline of events. If necessary, I will leverage my IIT Alumni network to escalate this matter further.
My only request at this point is for a prompt resolution. The order is still within Banswara, and it appears that your delivery partner is mishandling the situation. This behavior is unacceptable, and I did not anticipate such negligence from your team.
Would highly appreciate it if you could initiate the delivery today !
I eagerly await your response.
Thanks & Regards
Contact Info:- +91-[protected] / [protected]@gmail.com / [protected]@gmail.com
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Delhivery customer support has been notified about the posted complaint.