Delhivery — Waiting for the status update for courier

Delhivery
May I know what is the issue going on with you guys? Why one of our customer's courier packages is not getting delivered yet?
There is no progress at all. AWB number:[protected]
May we expect the delivery today? Highly unsatisfied with the service
There is no direct/indirect way to communicate with you guys.
It is getting delayed since last week.
This would really impact our customer feedback and this is really very bad.