Dell — about part changed while sending

Address:

New Delhi, Delhi

sir, first of all thanks a lot for taking some response on my complain at least after around 3 months time.the DEALER OF DELL DELL about which i lodged complain is doing this since a long time.at the time of purchase he taken money at first and latter declined that the said laptop(INSPIRON 14 R)is not available and you have to take OLDER VERSION(INSPIRON 1464) because money will not be returned. since one month after purchase OPTICAL DRIVE become disfunctional.as it was in warranty i complain regarding the same after some time to dell tech support.at the time of replacing i found that the PPID of the DAMAGED optical drive which got replaced was not matching with the PPID of its "factory setting", which clearly indicate that COMPUTER HARDWARE was TEMPERED at the DEALER'S SHOP and latter SOLD TO ME. about THIS INTENTIONAL MALPRATICE i reprted to the DELL TECH SUPPORT, they admitted it that such things are in pratice.I asked to them about where i can complain about this malpratice but they tried to escape the situation and not taken any action. I WANT TO REMIND THAT IT IS NOT THE CASE OF SINGLE PERSON GET DECIVED but many get decived on the name of DELL REGISTERED SHOW ROOM. I HAVE SOME QUESTION TO ASK TO DELL: why retailer are given certificate of dell registered showroom? why not some responsibility is imposed on the retailer? why not such dealer are banned ? compromising at any front will add to the courage of the dealer and he keep on such malpratice. so what action you have taken till now and HOW HE IS ENTERTAINING LOSS BEARED BY ME, SHOULD BE INTIMATED TO ME WITH COMPLETE DETAIL as it make my CASE STRONGER IN THE "CONSUMER FORUM " against the PARTY DELL AND ITS CONCERNED DEALER. your sincerely nagender nath pathak service tag of the system:JGXK5BS