Dell — Battery is not supplying by DELL

Address:

Hyderabad, Andhra Pradesh

Dear sir, I purchased Dell laptop in USA on[protected] and warranty is up to[protected]. The details of Laptop is as mentioned below. Model No : DELL INSPIRON 5323 Express Service Code : [protected] Service Tag: 44FLDT1 Battery Type : TKN25 At present my battery is not working due to non usage from one year. I requested dell for supply of new battery and I am ready to pay necessary amount. The dell is informing that at present the battery for the lap top is not available in dell store due to this they are unable to supply the battery. I am requested to take the order with advance payment and supply the battery when ever available but dell is refusing to take the order. Dell representative is informing that I need to call every month to dell support service and enquired about battery availability. Whenever battery is available then only dell will take order to supply the battery. I asked representative if battery is not available for years what I want to do and he is informing that you need to wait for years otherwise you try to purchase battery in local market. I requested representative to take request for battery supply then only Dell marketing team will know the requirement of battery. He is refused to take the request and he raised a compliment with reference no:[protected]. He informed that the escalation team will call and the team will resolve the problem. The escalation team member is called and he also informing same procedure as above mentioned and he is given a suggestion that please use your laptop with continues power supply up to battery supply. I shocked after listening this type of answers from official dell representatives. After seeing all this DELL is very much interested to sell the new laptops and not interested to supply the accessories. At present I am not in position to use laptop and I don’t know when dell will supply battery. Please resolve the problem as early as possible.